— TICKETIX —
Smart support for modern teams.
Structured workflows for scalable operations.
Reduce chaos. Organize communication. Scale customer support.
Traditional support systems often separate tickets, mail workflows, knowledge management and collaboration into disconnected tools that are difficult to manage efficiently. Ticketix is a modern self-hosted support platform combining tickets, email workflows, knowledge management, automation, SLA tracking and community collaboration in a single unified system.
Built for Modern Support Teams
Email-First Support Architecture
Automation Engine
SLA & Escalation Tracking
Knowledge Base System
Community Platform
Most support systems are messy, slow, and hard to manage.
Ticketix isn’t.
Ticketix is designed as a structured support platform — not just a ticket list. It connects tickets, knowledge base, and communication into one clean workflow.
No chaos. No scattered tools. Just a system that makes support actually work.
Ticket management system
Handle all support requests in one place
Knowledge base system
Create and manage help articles easily
Smart email integration
Turn emails into structured support tickets
Automated workflows
Automate actions based on rules and triggers
SLA & response tracking
Track response times and performance
Team collaboration tools
Work together with notes and internal actions
Unified support dashboard
Manage everything from a single interface
Built for Modern Support Teams
Handle tickets, emails and workflows in one place.
Ticketix combines ticket management, mail processing, automation rules and structured workflows into a unified support experience.
Email-based ticket creation
Smart thread matching
Internal notes
Agent assignment
Priority workflows
Drag & drop attachments
Email-First Support Architecture
A support platform designed around email workflows.
Inbound mail parsing, queue processing, reply threading and attachment handling are built directly into the Ticketix core.
IMAP inbound processing
Reply detection
Quoted text cleanup
Smart mail threading
Retry & fail queue
Mail hardening
Automation Engine
Automate repetitive support operations.
Create rules that automatically assign agents, route tickets, change priorities and trigger SLA workflows.
Refund keyword → Finance team
VIP customer → High priority
No reply after 24h → Escalation
Product match → Specific pipeline
SLA & Escalation Tracking
Track response and resolution targets.
Ticketix includes a fully integrated SLA engine with escalation logic, breach detection and performance visibility.
First response tracking
Resolution tracking
SLA alerts
Escalation handling
Agent visibility
Analytics integration
Knowledge Base System
Reduce repetitive support requests.
Build a structured knowledge center with categories, modern editing tools and SEO-friendly content.
Category structure
Modern editor
Search integration
SEO-friendly URLs
Multi-language support
Clean content rendering
Community Platform
Combine support and community collaboration.
Allow customers to discuss issues, share solutions and build searchable support discussions.
Topic system
Reply threads
Community moderation
Solved topics
Unified search indexing
Unified Search Engine
Search across your entire support ecosystem.
Ticketix uses a unified weighted search engine for knowledge articles, community discussions and support content.
Exact match ranking
Phrase search
Weighted scoring
Stop-word filtering
Smart normalization
Structured support. Not messy tickets.
A complete helpdesk platform built for teams that need clarity, speed, and control.
PRO
$149 /Year
Multi-agent support
Ticket management system
Email integration
Community Support
Knowledge base
Workflow automation
Internal notes
SLA management
Regular updates & Priority support
Best choice for professionals
More than tickets — complete support operations platform
Ticketix doesn’t just manage support requests. It structures workflows, automates operations, connects knowledge systems, and centralizes customer communication in one unified support environment.
Ticket Workflows
Structured support operations for modern customer service teams
Unified ticket lifecycle
Email-first workflow engine
Internal collaboration support
Multi-agent assignment model
Priority-aware processing
Structured support pipelines
Advanced Mail Engine
Built around real email-driven support communication workflows
IMAP inbound processing
Smart reply threading
Quoted text cleanup
Signature & noise filtering
Mail retry & fail queue
Secure attachment handling
Automation & Rule Engine
Automate repetitive support operations with intelligent workflow rules
Trigger-based automation
IF / THEN workflow logic
Auto assignment rules
Keyword-based routing
SLA trigger integration
Escalation workflows
SLA & Escalation Tracking
Track response targets and escalation workflows across support operations
First response tracking
Resolution time tracking
SLA breach alerts
Escalation handling
Priority-based targets
Agent SLA visibility
Knowledge System
Reduce repetitive support requests using connected knowledge workflows
Knowledge base system
Community discussions
Unified search indexing
SEO-friendly structure
Modern editor experience
Cross-content discovery
Support Analytics
Monitor support activity and operational performance from one dashboard
Ticket volume metrics
Response time analytics
SLA compliance tracking
Agent performance reports
Pipeline visibility
Operational insights
Self-Hosted Core
Own your infrastructure with secure self-hosted deployment architecture
Self-hosted infrastructure
Local data ownership
Secure update pipeline
Backup & recovery system
License validation engine
Protected storage architecture
Multi-Language Support
Built for multilingual support environments and global customer operations
English support
Turkish support
Arabic RTL support
Runtime language switching
Translatable interface system
Multi-language workflows
Smart Search Engine
Search across tickets, knowledge articles and community support discussions
Weighted ranking
Exact match priority
Phrase search
Community indexing
Knowledge indexing
Normalized search structure
Queue Processing Engine
Stable background processing designed for large-scale support environments
Mail queue management
Retry & backoff handling
Processing locks
Duplicate prevention
Background task execution
Safer large-scale operations
Update Recovery System
Controlled update lifecycle with backup validation and recovery protection
Package-based updates
Automatic backup creation
Checksum verification
Protected configuration handling
Recovery restore support
Migration-safe updates
Enterprise Support Core
Designed for scalable support operations with structured infrastructure systems